Refunds & Cancellations

1. Nature of the product

Our paid offerings are primarily instant / near-instant digital services (for example, delivery of a certificate PDF on Telegram after payment). Once the digital file or paid response has been successfully delivered, the service is considered fully consumed.

2. Cancellations

• Before payment: You may cancel at any time by closing the payment page or choosing Cancel in the Telegram bot. No amount is charged.
• After payment, before delivery: If the digital file has not yet been delivered, contact us immediately with your Order ID / payment reference. We will attempt to stop delivery and process a refund where feasible.
• After successful delivery: Cancellation is generally not available because the digital service has already been provided.

3. Refund eligibility

Refunds are available when:

• Payment was successful but the promised digital file / service could not be delivered due to our technical failure; or
• You were charged more than once for the same successful request (duplicate payment); or
• An incorrect amount was charged due to a clear billing error on our side.

Refunds are not available when:

• The PDF / digital service was successfully delivered to your Telegram chat; or
• You provided an incorrect Application ID / link / reference; or
• The source government portal has no document / rejects the request for the details you submitted; or
• You changed your mind after successful delivery; or
• Delivery delay was caused by Telegram / network issues on your device after we sent the file.

4. How to request a refund

1. Email 3541dell@gmail.com with subject Refund Request.
2. Include: full name, Telegram username/chat, Application ID, Order ID / UTR / payment reference, amount, date/time, and a short description of the issue.
3. Attach a screenshot of the payment success message if available.

We aim to acknowledge refund requests within 2 working days and complete eligible refunds within 5–7 working days after approval (bank/UPI timelines may add extra time).

5. Refund method

Approved refunds are processed to the original UPI / payment instrument. We do not issue cash refunds.

6. Chargebacks

Before raising a bank/UPI dispute, please contact us so we can resolve genuine delivery issues quickly. Unjustified chargebacks after successful digital delivery may lead to restriction of future service access.

7. Contact for refunds

Email: 3541dell@gmail.com
Address: Khano Patti, VPO Hathan, Malerkotla, Punjab 148023, India
Telegram: @Esewa_desk_bot